1 There should be an emotional connection, a feeling of attraction at first glance.It may sound buzzworthy, but the looks of a desirable bicycle should grab your attention within a timespan of five seconds. Because it takes less than five seconds for emotions to form. These are intangible forces to be aware of. Knowing what does and does not contribute to a strong emotional response requires a keen eye and extensive design experience.
2 The appearance should accurately convey the purpose and performance of the bicycle.The way the bicycle looks, or its aesthetics, will evoke certain expectations about its purpose and performance. Just from looking at the bicycle the cyclist should be able to imagine the role it will play in their life. Imagine the shapes and curves of a time trial bike that express speed. Only after there’s a match between a cyclist’s need and a bicycle’s promise, desirability comes into play.
3 The conveyed purpose and related performance should be inherently there.The cyclist’s expectations need to be met during the first ride experience, otherwise the cyclist will decide against the bike. Consider a sturdy looking integrated rear rack with a load capacity of only 5kg, disappointing and rather useless for carrying groceries. Any initial setback will be very hard if not impossible to revert. A designer needs to be aware of this substantially decisive ‘feel-factor’.
4 Only a positive user experience leads to sustained desirability.Once a cyclist has purchased a certain bicycle, its performance in itself will be the key driving factor of sustained desirability: its ease of cycling, its robustness, its overall handling, comfort, safety, ease of maintenance, etc. all contribute to the joy of cycling, owning, maintaining and holding on to the bicycle for a long time. Any disappointment will be shown by the layer of dust it’s covered under, ageing in the garage.
1 Working with intangible concepts.Empathy is a core characteristic of an industrial designer, to get a good grasp on the needs, desires and expectations of the user. And to capture the right emotions that a client wants to evoke with their brand and product. These are intangible concepts, making them hard to clearly grasp and define, yet they cannot be tossed aside. They’re the vital starting point of every design process. Achilles Design has multiple tools and techniques to capture and work with these intangible concepts.
2 Formulate fitting design drivers.These intangible concepts get translated into design drivers that relate to both the engineering and aesthetic requirements. This process is based on both practice and experience. In essence you’re describing and prioritizing the key properties of your bicycle. These should steer you in a dedicated direction and serve as a guide throughout the development process. All of the design drivers need to be present in the final design. At the end, they will make the difference, they will turn your bicycle into something your target audience truly desires.
What makes a bicycle truly desirable is very dependent on the user expectations and the needs of the targeted cyclist. If a design doesn’t strike the right chord it might be that the designer has missed some of these marks or that the design simply wasn’t intended to speak to you.
3 Find the right balance.Engineering and aesthetics requirements are often contradictory. It’s therefore key to get the priorities straight at the beginning, these will guide you towards the right design decisions throughout the development process. Ideally you want to look for those design solutions where engineering goes hand in hand with aesthetics, but sometimes you’ll need to compromise. This balancing exercise is further complicated by the interconnectedness of things. To illustrate, selecting a more powerful and therefor larger motor will change the proportions in your frame silhouette, forcing you to revisit previous design decisions. In practice the search for the right balance is a highly iterative process.
4 Maintain this balance throughout the development process.The industrial designer is uniquely positioned to both define and safeguard this delicate balance between engineering and aesthetics. Throughout the development process of the bicycle multiple stakeholders come into play: suppliers, manufacturers, distributers, etc. Each one working within their own preferences, restrictions and capabilities. During a development process, unexpected things may pop up that have implications on the design. For example, when a section of tubing needs to be altered because of sourcing issues or when a material finish proves to be too costly, the designer needs to come up with an alternative solution. To many, this iterative process of defining and revisiting may sound exhausting, to us it’s second nature.
Why use this method?
How to get started with this method?
- Create a physical or digital space to map out your ideas.
- Create a physical or digital template for the phrase used in the method.
- Use the perspective of the consumer and try to come up with as many statements as possible for the first part of the total expression.
- Keep track of the data used to come up with them and make sure it is somehow traceable to each statement. If no data is used, ensure that team members are made aware the statement is an assumption.
- If necessary, validate assumed needs through adequate research methods.
- Organize a review to filter out and select the most relevant statements. Ensure that both the voice of the user and the company leadership are adequately represented when doing this.
- Enrich the selected statements with the second part of the total expression.
- When statements are complete, translate the rather technical expressions to better suit the needs of follow-up activities, such as design sprints or market research.