A new hotel experienceAn ever-rising number of people is travelling. At the same time, the needs of travelers are changing. Traditional hotel concepts focused on intensive personal service and comfort are complemented by alternative hospitality concepts. Digital technology can replace transactional administrative processes while ensuring that the service and comfort level is not compromised towards the customer.
Testing and prototyping (for check-in and hand palm scans)We performed user tests to analyse the intuitiveness of the technology interfaces. In our design, we had to ensure that customer interaction with these interfaces didn’t feel too “technological” and were sufficiently intuitive. A minimal interaction (the guest holds his/her hand palm in front of the palm scanner), a very straightforward way of working, and a guaranteed low failure rate. Using a palm vein access system covers these two criteria perfectly: everyone has a unique palm vein pattern in each hand, which guarantees both safety and ease of use.
Want help on a similar challenge?